TERMS & CONDITIONS

OBJECTIVE

The objective of this Terms and Conditions document is to establish a clear and consolidated framework governing the services, commission structures, subscription obligations, listings, payments, renewals, termination procedures, confidentiality requirements, operational rules, and Subscriber responsibilities applicable to Modern Living All4You packages.

This document is intended to ensure that all Subscribers understand the scope of support provided by the Company, the conditions attached to each package, and the obligations required to maintain a compliant, professional, and transparent working relationship with Modern Living Real Estate Brokers.

SCOPE

This Terms and Conditions document applies to all Subscribers subscribed to or engaged under any Modern Living All4You package, including Starter Packages, Basic Package, Premium Package, Premium Plus Package, and One-Time Deal arrangements.

It governs all services provided by the Company, including but not limited to commission support, developer access, administrative assistance, Flex Desk usage, property listings, branded business tools, RERA Card support, residence visa support, payment obligations, service renewals, termination, confidentiality, operational

DEFINITION OF PARTIES

For this Terms and Conditions document, the following parties shall be defined as follows:

1. Company

“Company” refers to Modern Living All4You, operating under Modern Living Real Estate Brokers, and includes its authorized management, employees, representatives, administrative team, finance team, systems, platforms, and approved communication channels responsible for providing the services, support, facilities, listings, and package benefits described in this document.

2. Subscriber

“Subscriber” refers to the client, being a real estate agent or real estate professional, who has subscribed to or entered into an arrangement under any Modern Living All4You package, including but not limited to the Starter Packages, Basic Package, Premium Package, Premium Plus Package, or One-Time Deal, for the purpose of availing the respective services, support, commission structure, listings, and package benefits offered by the Company.

3. Parties

“Parties” refers collectively to the Company and the Subscriber. “Party” refers to either the Company or the Subscriber individually, as the context may require.

1. Services Policy

1.1. Services Provided:

The Services Policy outlines the Company’s administrative, operational, and facilitative support to the Subscriber, including 100% commission support subject to cleared funds and applicable policies, developer access where available, transaction-related administrative assistance, approved service request channels, Flex Desk access, listing support, branded business tools, and Premium/Premium Plus support for RERA Card and/or Residence Visa issuance where applicable. All services are subject to eligibility, package terms, availability, required documents, third-party or authority approvals, payment of applicable charges, and compliance with Company policies and legal requirements, with no guarantee of transactions, leads, commissions, approvals, processing timelines, listing performance, or commercial results

1.1.1. 100% Commission Support:

The Company provides the Subscriber with a structure under which the Subscriber may receive 100% commission on real estate transactions successfully closed by the Subscriber, subject to the commission being received and cleared in the Company’s bank account and subject to the terms of the Agreement and applicable Company policies.

ONE-TIME DEAL

The Company shall provide the Subscriber with a structure under which the Subscriber may receive 100% commission earned on one (1) real estate transaction concluded by the Subscriber under the One-Time Deal, subject to the Compensation and Commission Policy and receipt of cleared funds by the Company.

1.1.2. Developer Access:

The Company shall provide access to major developers where available and applicable. If the Subscriber requires registration with new developers, the Company shall take reasonable steps to complete the necessary agency registration procedures, subject to the requirements and approval processes of the relevant developer.

1.1.3. Administrative Support:

The Company shall provide administrative support in relation to ongoing real estate transactions. This may include preparation or assistance with documentation, RERA contracts for sale or rent, tax invoices, commission follow-up from developers, and commission payout processing.

1.1.4. Flex Desk

The Subscriber may use the Flex Desk subject to the applicable package fees, prior notice, availability, and compliance with Company policies, building rules, and lawful business-use requirements; access is non-exclusive, may be restricted for operational or payment reasons, and does not grant any reserved or permanent workspace rights. [Refer to Clause 10 Flex – Desk]

1.1.5. Listings

The Company may provide the Subscriber with standard active property listing support subject to the applicable package allocation, platform approval, Company guidelines, availability, and payment of any applicable charges; listings are non-transferable, may incur excess credit, maintenance, upgrade, boosting, renewal, or additional listing fees, and may be suspended or removed for non-compliance, unpaid charges, outdated information, or platform restrictions, with no guarantee of approval, leads, visibility, ranking, conversion, or commercial results. [Refer to Clause 11 – Listings]

1.1.6. Branded Business Tools

The Company may provide the Subscriber with a branded electronic business card and Company-approved email address during the Agreement term. These remain the Company’s property and must only be used for authorized business purposes. The Company may monitor, restrict, suspend, or deactivate access for compliance, security, legal, or operational reasons.

1.1.7. Premium Package — Rera Card

For Premium Package subscribers, the Company shall support the issuance of a RERA Card, subject to eligibility, document submission, and authority approval. The Company will cover direct RERA Card issuance costs, excluding the Police Clearance Certificate, which shall be paid by the Subscriber. Approval and processing times are not guaranteed.

1.1.8. Premium Plus Package — Residence Visa And Rera Card

For Premium Plus Package subscribers, the Company shall support the issuance of a Residence Visa and RERA Card, subject to eligibility, medical fitness, required documents, and government approval. Direct issuance costs are covered by the Company, excluding the Police Clearance Certificate. Any additional fees, fines, penalties, urgent processing, re-application, amendment, or cancellation costs caused by the Subscriber shall be borne by the Subscriber.

1.1.9. Use Of Rera Card And Visa

Any RERA Card or Residence Visa facilitated by the Company must be used lawfully and only in connection with the Agreement. The Subscriber must not misuse, transfer, alter, or continue using them after expiry, suspension, cancellation, or termination, and must immediately notify the Company of any change affecting their validity.

1.2. Service Limitations

The Company’s services are administrative, operational, and facilitative in nature. The Company does not guarantee that the Subscriber will close transactions, receive leads, earn commissions, or obtain approval from developers or third parties.

The Company shall not be responsible for delays caused by developers, landlords, buyers, sellers, tenants, government authorities, banks, trustees, or any other external party involved in a real estate transaction.

1.3. Subscriber Responsibility

The Subscriber remains responsible for conducting their own business activities professionally, ethically, and in compliance with applicable laws, regulations, RERA requirements, and Company policies.

The Subscriber must provide complete, accurate, and timely information and documents required for the Company to process any service request. Any delay caused by incomplete or inaccurate information shall not be considered a failure by the Company to provide services.

The Subscriber is solely responsible for ensuring all listing information, documents, permits, photos, prices, ownership details, and consents are accurate, lawful, current, and compliant with RERA, portal rules, laws, and Company policies. The Company may refuse, amend, suspend, or remove any non-compliant listing.

1.4. Service Request Process

All service requests must be submitted through the official communication channels approved by the Company, such as the ML All4you Platform, email, designated administrative contacts, or any internal system adopted by the Company.

The Company will process requests during official operational hours, which are Monday to Friday, from 9:00 AM to 5:00 PM. Administrative and finance operations are closed on Saturday and Sunday.

2. Commission Policy

2.1. Commission Entitlement [Basic, Premium And Premium Plus]

The Subscriber shall be entitled to receive 100% of the commission generated from real estate deals successfully closed by the Subscriber, provided that the deal is valid, properly documented, processed through the Company, and the commission has been received by the Company.

2.2. One-Time Deal Commission Entitlement

The Subscriber shall pay a one-time fee of AED 8,000 + 5% VAT to the Company.

Under the Close Now, Pay Later structure, the Subscriber may either pay the one-time fee upfront or authorize the Company to deduct the one-time fee from commission received by the Company on behalf of the Subscriber.

The Subscriber shall have the right to finalize one (1) deal with a commission rate of 100% commission earned upon successful conclusion of the transaction by the Subscriber, provided that the transaction is valid, properly documented, registered and processed through the Company, and the commission has been received and cleared in the Company’s bank account.

The Subscriber shall not be entitled to receive commission merely because a transaction has been signed, booked, reserved, or invoiced. Commission entitlement arises only after the full commission amount has been received and successfully credited to the Company’s bank account.

Where the one-time fee has not been paid upfront, AED 8,000 + 5% VAT shall be deducted directly from the commission received by the Company on behalf of the Subscriber. The remaining balance, if any, shall then be disbursed to the Subscriber.

The Company may also deduct any approved or applicable listing charges, excess credit charges, renewal fees, upgrade fees, bank charges, transfer fees, penalties, or other amounts owed by the Subscriber to the Company before releasing the remaining commission balance.

2.3. Starter Package Commission Entitlement

2.4. Definition Of Commission

Commission refers to the commission amount earned by the Company for real estate deals successfully closed by the Subscriber.

Commission does not include any amounts not actually received by the Company, disputed amounts, cancelled transaction amounts, clawbacks, rebates, penalties, taxes, bank charges, or any other deductions imposed by third parties unless otherwise approved by the Company.

2.5. Commission Eligibility

The Subscriber shall only be eligible for commission payout once the transaction was introduced, handled, or closed by the Subscriber under the Agreement; processed through the Company; supported by complete documentation; received and cleared in the Company’s bank account; and not subject to dispute, reversal, cancellation, breach, or compliance issue.

The Subscriber shall not be entitled to receive commission merely because a transaction has been signed, booked, reserved, or invoiced. Commission entitlement arises only after actual receipt and clearance of funds by the Company.

2.6. Commission Payout Timeline

Once the commission amount has been received and successfully credited to the Company’s bank account, payment to the Subscriber shall be processed within three working days.

2.7. Commission Deductions And Adjustments

The Company may deduct or adjust amounts from commission payable to the Subscriber for outstanding subscription fees, late payment penalties, amounts owed by the Subscriber to the Company, bank charges or transfer fees, reversed or cancelled commission amounts, or any amount required to be withheld due to regulatory, contractual, or legal reasons.

The Company shall provide a breakdown of any deductions where applicable.

2.8. Commission Disputes

If the Subscriber disputes the commission calculation or payout amount, the Subscriber must notify the Company in writing (official email to info@modern-living.ae) within five working days of receiving the commission statement or payout notification.

The Company shall review the dispute based on available transaction records, developer statements, invoices, bank confirmations, and internal records. The Company’s determination shall be based on documentary evidence and applicable contractual terms.

2.9. Commission Forfeiture

The Subscriber may forfeit any claim to commission if the Agreement is terminated while there is an ongoing real estate transaction and the Subscriber does not comply with the Agreement requirements; breaches the Agreement or applicable Company policies; enters into unauthorized transactions outside the Agreement; acts on behalf of another party not covered by the Agreement; fails to provide required documentation; or where the transaction is cancelled, reversed, or found to be invalid.

3. Subscription And Payment Policy

3.1. Subscription Fees

The Subscriber shall pay the subscription fee according to their selected package.

3.2. Payment Due Dates

For monthly subscriptions, the subscription fee shall be due on the same date every month after the initial subscription date. For annual subscriptions, the subscription fee shall be due on the same date every year after the initial subscription date.

The Subscriber is expected to maintain required funds to ensure timely payment of subscription as subscription payments are auto debited from the registered payment method on the respective date as stipulated above.

3.3. Security Deposit

In addition to the initial subscription fee, the Subscriber is required to pay the applicable security deposit upon signing the Agreement. The amount and handling of the security deposit shall be governed by Policy 2.2 – Security Deposit Policy.

3.4. Late Payment And Payment Bounce Penalty

In the event of a late payment, failed payment, or rejected payment, the Company has the right to charge a penalty of AED 300 per incident after 7 days from the actual payment due date.

Each failed or delayed payment event shall be treated as a separate incident unless otherwise waived by the Company in writing.

3.5. Consequences Of Non-Payment

If the Subscriber fails to make timely payment, the Company may issue a payment reminder, apply the AED 300 penalty on the 7th day from the actual payment due date, suspend administrative support, withhold commission payout until outstanding amounts are settled, deduct outstanding amounts from payable commission, terminate the Agreement, or apply any additional contractual penalty permitted under the Agreement.

For monthly subscriptions, in the event of non-timely payment, the Company reserves the right to terminate the Agreement immediately, and the Subscriber shall be liable for a penalty of two months’ standard monthly subscription fee.

The Company reserves the right to initiate legal action to recover any outstanding amounts, including applicable costs and legal fees, in the event of non-payment by the Subscriber.

3.6. Payment Records

The Company shall maintain payment records, including invoices, receipts, payment confirmations, outstanding balances, penalties, and correspondence relating to payment obligations.

The Subscriber may request a statement of account, and the Company may provide such statement within a reasonable time.

4. Service Term And Renewal Policy

4.1. Commencement Of Agreement

The Agreement shall commence on the Effective Date stated in the Agreement, provided that it has been duly signed by all parties and the agreed payment has been received in full.

4.2. Monthly Subscription Term [Basic And Starter Package]

For monthly subscriptions, the Agreement shall commence on the Effective Date and remain in effect until terminated in accordance with the termination provisions of the Agreement.

4.3. Monthly Renewal [Basic And Starter Package]

For monthly subscriptions, the Agreement shall automatically renew for an additional one-month term unless terminated in accordance with the termination provisions before the expiry of each monthly period.

4.4. Annual Subscription Term [Starter, Basic / Premium / Premium Plus Package]

For annual subscriptions, the Agreement shall commence on the Effective Date and remain in effect for a fixed term of one year. Early termination during the running twelve-month term is not permitted, except as provided under the termination conditions.

4.5. Annual Renewal [Starter, Basic / Premium / Premium Plus Package]

For annual subscriptions, the Agreement shall automatically renew for an additional one-year term unless terminated in accordance with the termination provisions.

4.6. Conversion From Monthly To Annual Subscription

The Subscriber may convert their subscription from monthly to annual at any time. The initial one-year term shall begin on the date the annual subscription fee is paid.

Once the annual subscription begins, the Subscriber shall be subject to the annual term conditions, including the restriction on early termination during the running twelve-month term unless otherwise permitted by the Agreement.

4.7. One-Time Deal Service Duration

The Agreement shall continue until the Subscriber has successfully completed one (1) real estate transaction with the Company and the commission has been disbursed in accordance with the Agreement, unless terminated earlier under the Termination Policy.

The One-Time Deal is transaction-specific and does not create a monthly or annual subscription term.

The One-Time Deal does not automatically renew after completion of the registered transaction. Any additional transaction shall require a separate agreement, subscription.

5. Termination Policy

5.1. Termination Of Monthly Subscription [Starter And Basic Package]

For monthly subscriptions, the Agreement may be terminated at any time with a minimum of two months’ written notice (official email to info@modern-living.ae).and must clearly state the intended termination date.

5.2. Termination Of Annual Subscription [Starter, Basic, Premium And Premium Plus Package]

For annual subscriptions, termination may be made by either party with written notice. Such notice must be provided no later than sixty days before expiry of the twelve-month term. Termination shall take effect only at the end of the twelve-month term.

Early termination during the running annual term is not permitted unless expressly allowed by the Agreement.

5.3. Termination For Material Breach

The Company may terminate the Agreement with immediate effect if the Subscriber commits a material breach of the Agreement.

Material breach may include failure to pay subscription fees, violation of Company policies, misuse of Company name, license, documents, or developer access, unauthorized transactions, misrepresentation of information, breach of confidentiality, or conduct that exposes the Company to regulatory, financial, or reputational risk.

5.4. Termination For Non-Timely Payment [Starter And Basic Package]

In the event of non-timely payment by the Subscriber under a monthly subscription, the Company reserves the right to terminate the Agreement immediately. The Subscriber shall also be liable for a penalty of two months’ standard monthly subscription fee.

5.5. Ongoing Transactions At Termination

If the Subscriber has an ongoing real estate transaction, the Agreement cannot be terminated until the Subscriber has received all commissions related to that transaction. Otherwise, the Subscriber forfeits any claim to commission.

The Company may require the Subscriber to complete all pending documentation, comply with outstanding obligations, and settle all amounts due before final termination is processed.

5.6. Final Settlement

Upon termination, the Company shall conduct a final account reconciliation, which may include outstanding subscription fees, penalties, security deposit, pending commissions, unpaid charges, and deductions due to the Company.

The Company may offset outstanding amounts against commission payable or security deposit, subject to the applicable policies.

5.7. Listings [Starter, Basic, Premium And Premium Plus Package]

Upon termination, expiry, cancellation, or non-renewal of the Agreement, the Subscriber’s access to use the complimentary standard listings will end immediately. Effective from the termination date, the Company may remove, suspend, deactivate, or discontinue the renewal of any listing connected to the Subscriber, the Subscriber’s properties, or the Subscriber’s transactions across Property Finder, Bayut, Dubizzle, and any other portal, advertising platform, or marketing channel used by the Company.

5.8. Unused Listings And Additional Listing Packages

Any unused standard listings, unused additional listings, or unused balance under the package of eight (8) additional listings for AED 1,000 will automatically expire on the effective date of termination. Unused listings will not be refunded, transferred, carried forward, exchanged for cash, or applied against subscription fees, penalties, outstanding balances, or any other amount payable by the Subscriber.

Any additional listing that has already been requested, activated, uploaded, submitted, or otherwise processed before the termination date will remain payable at the applicable rate of AED 150 plus 5% VAT per listing, or at the applicable package rate.

5.9. Outstanding Listing Charges

All listing-related charges incurred before the effective date of termination will become immediately due and payable. This includes charges for additional listings, portal add-ons, promotional upgrades, and any related listing or advertising costs incurred by the Company on behalf of the Subscriber.

Where applicable, the Company may recover unpaid listing-related charges by deducting such amounts from the Subscriber’s security deposit, pending commission, or final settlement, in line with the Agreement and Company policy.

5.10. Company Branding, Email, And Virtual Business Card

Upon termination, expiry, cancellation, or non-renewal of the Agreement, the Subscriber must immediately discontinue all use of the Company’s name, trade license, logo, branding, templates, email signature, branded virtual business card, Company email address, portal references, and any other material or representation that suggests an ongoing association with or authorization from the Company.

The Company may deactivate, suspend, redirect, archive, or restrict the Subscriber’s Company email account and branded virtual business card on or after the effective date of termination. The Company may also take such action earlier where the circumstances involve breach, non-payment, misuse, security concerns, regulatory concerns, or reputational risk.

The Subscriber must not delete, conceal, export, misuse, retain, or withhold any Company business records or communications held within the Company email system, including transaction records, Subscriber communications, developer communications, portal correspondence, and regulatory correspondence.

5.11. Premium Package – Rera Card

Where the Subscriber is enrolled in the Premium Package, the RERA Card benefit will end immediately upon termination, expiry, cancellation, or non-renewal of the Agreement. The Subscriber must stop using the RERA Card with immediate effect and must cooperate fully with the Company in completing any required cancellation, amendment, return, deactivation, or authority notification process.

Where the Subscriber terminates early, commits a material breach, fails to complete the required term, fails to pay outstanding amounts, becomes ineligible, provides inaccurate documents, or does not cooperate with the required cancellation process, the Company may recover any related fines, penalties, charges, or expenses incurred.

5.12. Premium Plus Package – Residence Visa And Rera Card

Where the Subscriber is enrolled in the Premium Plus Package, both the Residence Visa and RERA Card benefits will end immediately upon termination, expiry, cancellation, or non-renewal of the Agreement. The Subscriber must fully cooperate with the Company in completing all procedures related to the cancellation, amendment, transfer, deactivation, or authority notification of the Residence Visa and RERA Card, as required by the Company or the relevant authorities.

Where the Subscriber terminates early, fails to complete the agreed subscription term, commits a material breach, fails to pay any amount due, provides inaccurate or incomplete documents, becomes ineligible, absconds, refuses to cooperate, or causes delays in cancellation or amendment procedures, the Company may recover all related costs, including fines, penalties, and any other associated expenses.

Where applicable, the Company may deduct such amounts from the Subscriber’s security deposit, pending commission, or final settlement.

5.13. Post-Termination Conduct

Following termination, the Subscriber must not continue to act, communicate, or present themselves as being associated with the Company. This includes advertising under the Company’s name, negotiating on the Company’s behalf, signing documents, issuing invoices, collecting cheques, contacting developers or authorities as a Company representative, using Company portal access, or using any Company document, identity, or authorization.

Any such conduct after termination will be treated as unauthorized and may result in liability for the Subscriber, including recovery of losses, indemnity obligations, legal action, or regulatory action where applicable.

5.14. Continuing Responsibilities After Termination

Termination of the Agreement does not remove or reduce any obligation that is intended to continue after termination. This includes obligations relating to payment of outstanding amounts, reimbursement of costs, indemnity, confidentiality, return of Company property, discontinuation of Company branding, cancellation of the RERA Card, cancellation or amendment of the Residence Visa, cooperation with authorities, completion of pending documentation, and settlement of any remaining charges.

6. Confidentiality Policy

6.1. Confidential Information

Confidential information includes any information shared by either Party in the course of performing the services, whether oral, written, electronic, or otherwise. Both Parties acknowledge that they may have access to confidential information and agree not to disclose such information to any third party without the express written consent of the other Party.

Confidential information may include Subscriber details, buyer, seller, tenant, landlord, or developer information, transaction documents, commission details, business processes, pricing and subscription information, internal Company policies, developer access details, login details or registration information, financial records, and payment information.

6.2. Confidentiality Obligations

The Subscriber shall keep all confidential information secure; use confidential information only for the purpose of performing obligations under the Agreement; not copy, disclose, distribute, publish, or misuse confidential information; and immediately notify the Company of any unauthorized disclosure or suspected breach.

6.3. Permitted Disclosure

Disclosure may be allowed only where prior written consent has been obtained, disclosure is required by law, regulation, court order, or competent authority, or disclosure is necessary for completion of a transaction and approved by the Company.

6.4. Breach Of Confidentiality

Any unauthorized disclosure or misuse of confidential information may be treated as a material breach of the Agreement and may result in termination, commission withholding, legal action, and/or claims for damages.

6.5. Continuing Obligation

The confidentiality obligation shall continue during and after termination or expiry of the Agreement.

7. Policies, Procedures And Operational Hours Policy

7.1. Compliance With Company Policies

The Subscriber is required to comply with all policies and procedures issued by the Company. Such policies and procedures form part of the operational framework governing the Subscriber’s relationship with the Company.

7.2. Policy Issuance

The Company shall send applicable policies and procedures to the Subscriber by email at the time of onboarding.

The Subscriber is responsible for reading, understanding, and complying with the policies provided.

7.3. Policy Updates

The Company may issue new policies or update existing policies from time to time. Updated policies may be communicated by email or any other official communication channel adopted by the Company.

Unless otherwise stated, updated policies shall become effective from the date of communication or the effective date specified in the policy.

7.4. Operational Hours

The Company’s operational hours for administrative support and finance are from 9:00 AM to 5:00 PM, Monday to Friday. SATURDAY AND SUNDAY ARE NON-OPERATIONAL DAYS.

Requests submitted outside operational hours shall be considered received on the next working day.

7.5. Urgent Requests

The Company may, at its sole discretion, assist with urgent requests outside operational hours. However, such assistance is not guaranteed and shall not create an obligation for the Company to provide future support outside official hours.

7.6. Non-Compliance

Failure to comply with Company policies may result in delayed service processing, suspension of support, withholding of payouts, termination of the Agreement, or any other action permitted under the Agreement.

7.7. Subscriber Conduct And Respectful Communication

The Subscriber shall at all times conduct themselves professionally and respectfully in all dealings involving the Company, its staff, representatives, developers, landlords, tenants, buyers, sellers, regulators, and other stakeholders.

The Subscriber must not engage in abusive, threatening, discriminatory, harassing, offensive, or disrespectful conduct or communications, whether in person, by message, by email, by telephone, or through the ML Platform or any other communication channel.

The Company may suspend services, restrict access, or terminate the Agreement for serious or repeated breaches of this clause without prejudice to any other right or remedy.

8. Subscriber Authority, Transactions And Liability Policy

8.1. Subscriber Authority

The Subscriber under the Agreement has the sole authority to close deals under their own Agreement. The Subscriber is not permitted to enter into agreements or close deals on behalf of other parties who are not part of the specific Agreement.

The Subscriber shall not use the Company’s name, license, documents, developer access, or operational support for unauthorized third parties.

8.2. Prohibition On Third-Party Transactions

The Subscriber shall not submit, process, represent, or close transactions for individuals or entities who are not authorized under the Agreement, unless prior written approval has been obtained from the Company.

Any unauthorized transaction may result in rejection of documentation, withholding of commission, termination of the Agreement, and/or legal action.

8.3. Ongoing Real Estate Transactions

If the Subscriber has an ongoing real estate transaction, the Agreement cannot be terminated until the Subscriber has received all commissions related to that transaction. Otherwise, the Subscriber forfeits any claim to commission.

The Subscriber remains responsible for cooperating with the Company until the transaction and related commission matters are fully completed.

8.4. Subscriber Responsibility For Legal Matters

The Subscriber shall be solely responsible for any legal matters arising from their transactions or dealings. The Company shall not be liable for issues resulting from the Subscriber’s actions.

This includes but is not limited to claims, disputes, misrepresentations, regulatory breaches, Subscriber complaints, unauthorized promises, negligence, or failure to comply with applicable laws or procedures.

8.5. Company Liability Limitation

The Company shall not be liable for losses, damages, penalties, claims, or disputes arising from the Subscriber’s misconduct, incorrect or incomplete information provided by the Subscriber, unauthorized representations made by the Subscriber, breach of law or regulation by the Subscriber, disputes between the Subscriber and third parties, or actions taken by external parties.

8.6. Uncovered Terms And Conditions

Any terms and conditions related to the services provided that are not covered by the Agreement shall be governed by the Company’s policies, as amended from time to time, and applicable laws.

8.7. Contract Effectiveness

The Agreement shall only take effect once it has been duly signed by all parties and the agreed payment has been received in full.

9. Governing Law And Dispute Policy

9.1. Governing Law

The Agreement shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates.

9.2. Application Of Uae Laws

All contractual obligations, payment obligations, service terms, policy requirements, disputes, and enforcement actions shall be interpreted in accordance with applicable laws and regulations in Dubai, UAE.

9.3. Dispute Handling

In the event of a disagreement, the Parties should first attempt to resolve the matter amicably through written communication and review of the Agreement, applicable policies, transaction documents, payment records, and correspondence.

If the dispute cannot be resolved amicably, the matter may be referred to the competent authority or court having jurisdiction in Dubai, UAE, subject to applicable law.

9.4. Continued Obligations

During any dispute, the Subscriber shall remain responsible for all undisputed payment obligations, confidentiality obligations, compliance requirements, and any other continuing obligations under the Agreement.

10. Flex Desk

The Subscriber may use the Flex Desk office space subject to the applicable package terms, payment requirements, and operational policies of the Company. Refer to the pricing below.

The Subscriber shall provide prior notification to the Company before using the office space. Such notification must be submitted in advance through the approved communication channel such as the ML All4You Platform, email, designated administrative contacts, or any internal system adopted by the Company and shall be subject to availability of workspace at the requested date and time. The Company reserves the right to manage, allocate, or restrict access to office space based on capacity, operational requirements, and fair usage considerations.

Use of the Flex Desk office space is intended for general office and business activities only. The Subscriber shall use the space in a professional, reasonable, and lawful manner and shall comply with all applicable building rules, health and safety requirements, security procedures, and Company policies. The Subscriber shall not misuse, damage, sublease, assign, or permit unauthorized persons to use the office space.

Where a Flex Desk fee applies under the Subscriber’s package, the applicable fee shall be charged before usage of the workspace. The Subscriber agrees to settle all Flex Desk charges upon issuance of the invoice or payment request. Continued access to Flex Desk office space may be suspended or restricted if any applicable Flex Desk fees remain unpaid.

Flex Desk usage does not grant the Subscriber any exclusive, permanent, or reserved right to a specific desk, room, office, or workspace unless otherwise agreed in writing by the Company.

11. Listings

The Company shall provide administrative support to the Subscriber with standard active property listings under the applicable subscription (Refer to the table below). Listings may be advertised on approved platforms such as Property Finder, Bayut, and Dubizzle, subject to each platform’s rules and approval. Standard listings exclude premium, featured, boosted, or paid upgrades unless agreed in writing.

11.1. Listing Allocation And Eligibility

Where a Subscriber is eligible for complimentary listings under a package, limited-time offer, agreement, or annexure, the number of complimentary listings shall be limited to the allocation expressly stated in the applicable agreement, package, annexure, or written Company communication.

Complimentary listings are provided as administrative listing support only and are subject to platform availability, Company approval, internal listing guidelines, and the Subscriber’s compliance with this policy.

Complimentary listings shall be standard listings only and shall not include premium placement, featured placement, boosting, additional exposure products, or any paid enhancement.

Complimentary listings are non-transferable and may only be used by the registered Subscriber under the applicable Agreement. They may not be assigned, sold, transferred, exchanged, or used by any other person or entity without the Company’s written approval.

11.2. Credit Allocation Per Listing

Each property listing shall consume between one (1) and twenty (20) credits depending on the property’s value, category, location, platform requirements, and other applicable listing specifications.

The Company shall determine the applicable credit consumption for each listing based on the property details, platform rules, listing type, market category, and any internal criteria adopted by the Company.

A complimentary listing allocation shall cover only the standard credit allocation approved by the Company for that listing, subject to the credit limits and conditions set out in this policy.

11.3. Excess Credit Charges

If a property listing requires more than twenty (20) credits, the Subscriber shall bear the additional cost for any excess credits.

Excess credits shall be charged at AED 3.8 per credit plus applicable VAT.

The total credit consumption shall be determined by the Company based on the property’s specifications, including but not limited to property value, location, category, platform requirements, and any applicable promotional or operational rules.

The Subscriber shall settle any applicable excess credit charges before activation, continuation, renewal, or upgrade of the listing service.

11.4. Property Boosting And Upgrades

Any request by the Subscriber to enhance the visibility of a listing, including but not limited to premium listings, featured listings, boosted placements, sponsored positions, or any similar platform visibility upgrade, shall be subject to additional fees or credit charges of AED 3.8 per credit.

The Subscriber shall be responsible for all charges relating to listing upgrades, boosting, premium placement, featured placement, or any additional visibility product requested by the Subscriber or required for the requested listing treatment.

The Company shall not be obligated to activate any paid upgrade unless the applicable charges have been confirmed and settled by the Subscriber.

11.5. Complimentary Listing Duration And Maintenance Fee [Starter, Basic And One-Time Deal]

Complimentary listings under the limited-time listing offer shall remain active for a period of three (3) months from the date of activation, subject to platform availability, listing status, compliance, and the terms of this policy.

From the fourth (4th) month onward, each listing shall be subject to a maintenance fee of AED 150 per listing per month, unless the listing is removed, deactivated, renewed under a different arrangement.

The maintenance fee shall be payable by the Subscriber prior to the continuation of the listing service beyond the complimentary duration.

Failure to pay the applicable maintenance fee may result in suspension, removal, or deactivation of the listing without liability to the Company.

11.6. Listing Ownership And Publication Account

All properties listed under this policy (excluding Premium and Premium Plus) shall be published under the Company’s approved listing account, brokerage profile, platform subscription, and listing ownership.

The Subscriber acknowledges that the listing account, platform profile, listing credits, listing history, advertising placement, and platform relationship belong to or are controlled by the Company.

For Premium and Premium Plus subscribers, the listing ownership and publication account will be in the name of the RERA Card holder’s name.

11.7. Lead Distribution

All leads generated from listings published under this policy shall be received, monitored, handled, or distributed through the Company’s designated communication channels and internal process.

Leads generated from such listings shall be shared with the Subscriber through designated communication channels, including but not limited to WhatsApp, email, internal system, or any other method approved by the Company.

The Company shall not be responsible for delays, missed communications, platform delivery issues, incorrect Subscriber details, third-party system errors, or non-responsive leads beyond the Company’s reasonable control.

The Company does not guarantee the number, quality, conversion, seriousness, availability, or commercial outcome of leads generated through any listing.

11.8. Listing Guidelines, Approval And Subscriber Responsibilities

All listings must comply with the Company’s listing standards, platform rules, regulatory requirements, advertising guidelines, documentation requirements, and approval process.

The Subscriber must provide complete, accurate, current, and truthful property information and supporting documents required for listing publication, including but not limited to property details, pricing, location, availability, photographs, ownership or authorization details, permits, and any platform-required information.

The Subscriber shall be responsible for the accuracy, legality, and authenticity of all information, documents, images, claims, pricing, availability, and representations provided to the Company for the purpose of listing publication.

Detailed listing guidelines and procedures may be provided separately by the Company’s administrative team and may be updated from time to time. The Subscriber shall comply with the latest applicable version communicated by the Company.

Any delay caused by incomplete, inaccurate, outdated, non-compliant, or missing information shall not be considered a failure by the Company to provide listing support.

11.9. Fair Usage, Quality Control And Non-Compliance

The Company reserves the right to refuse, suspend, edit, reject, deactivate, or remove any listing that does not meet quality standards, violates platform policies, breaches applicable laws or regulations, or is deemed misleading, duplicated, outdated, non-compliant, inaccurate, incomplete, or unsuitable for publication.

The Company may reject or remove any listing that may expose the Company to regulatory, financial, operational, contractual, reputational, or platform-related risk.

The Company may require the Subscriber to provide updated documents, corrected information, fresh images, pricing confirmation, availability confirmation, owner authorization, or any other information required to maintain listing compliance.

The Subscriber shall not misuse the complimentary listing allocation, submit duplicate or misleading property details, attempt to list properties without authorization, or use listings in a manner contrary to Company policies or platform guidelines.

11.10. Listing Renewal, Inactivity And Removal

The Company reserves the right to remove or deactivate listings that remain inactive, outdated, expired, unavailable, non-responsive, non-compliant, duplicated, or unsupported by updated Subscriber confirmation or documentation.

The Subscriber must promptly notify the Company if a listed property is sold, rented, withdrawn, no longer available, price-adjusted, modified, or otherwise materially changed.

Any renewal, continuation, or reactivation of a listing shall be subject to Company approval, platform availability, current listing guidelines, payment of applicable charges, and updated property information.

The Company shall not be liable for loss of visibility, platform ranking, leads, enquiries, or business opportunities resulting from deactivation, removal, expiry, platform changes, Subscriber delay, or non-compliance.

11.11. Payment Obligations

Any applicable charges for excess credits, listing maintenance, listing renewal, upgrades, boosting, premium placement, featured placement, or any other paid listing-related service must be settled prior to activation, continuation, renewal, or upgrade of the listing service.

The Company may withhold, delay, suspend, or discontinue listing services where applicable charges remain unpaid or where payment confirmation has not been received.

Any unpaid listing-related charges may be included in the Subscriber’s account reconciliation and may be deducted from amounts payable to the Subscriber where permitted under the applicable Agreement and Company policies.

All amounts stated in this policy are exclusive of VAT, and VAT shall be applied where required under applicable law.

11.12. Promotional Nature And Company Rights

The complimentary listing benefit is offered as a limited-time promotion and may be modified, withdrawn, suspended, restricted, extended, replaced, or discontinued by the Company at its sole discretion without prior notice.

Where a complimentary listing has already been approved and activated, the active listing shall continue under the agreed terms applicable at the time of activation, subject to compliance, platform availability, payment of any applicable charges, and the Company’s right to remove non-compliant listings.

The Company may update this policy, listing guidelines, pricing, credit rules, platform rules, operational process, and communication channels from time to time to reflect business, operational, legal, platform, or regulatory requirements.

11.13. Service Limitations

Listing support is administrative, operational, and facilitative in nature. The Company does not guarantee listing approval, platform acceptance, enquiry volume, lead quality, lead conversion, transaction closure, ranking, visibility level, platform performance, or any commercial outcome.

The Company shall not be responsible for delays, errors, removals, suspensions, ranking changes, platform downtime, platform policy changes, technical issues, rejected listings, third-party decisions, regulatory delays, or any matter outside the Company’s reasonable control.

Additional Listings: Additional listings may be provided subject to availability and advance payment of the applicable fees:

AED 150 + 5% VAT per additional listing per month; or

AED 1,000 + 5% VAT for eight (8) additional listings per month.

All additional listing fees are non-refundable once requested, processed, uploaded, or activated. The Company does not guarantee approval, publication, ranking, leads, or results from any third-party platform.

REVIEW AND UPDATES

This Terms and Conditions document shall be reviewed periodically by the Company and may be updated, amended, replaced, or revised from time to time to reflect changes in package offerings, pricing, operational procedures, listing platform requirements, regulatory obligations, payment processes, service structures, or applicable laws.

Any updates may be communicated to Subscribers through email, the ML All4You Platform, official Company channels, or any other approved communication method. Unless otherwise stated, updated terms shall take effect from the date of communication or the effective date specified by the Company. Continued use of the Company’s services after such communication shall be treated as acceptance of the updated Terms and Conditions.